COVID-19 – Online orders may experience delays of 3-5 business days before shipping as our teams adjust to the rapidly changing landscape caused by the COVID-19 pandemic.

In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service despite these new obstacles.

Delivery Times and Costs – Below you will find a breakdown of estimated shipping times and shipping and handling costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of the particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

Curbside Pickup – We are offering Free Curbside Pickup at both HAVEN Toronto and HAVEN Vancouver. When placing an order online please select “Curbside Pickup” and select your desired location. You will be contacted via email once your order is ready for pickup. Please allow up to approximately 7 business days for your order to be ready.

Canada – Canada Post Expedited (Trackable, 2-7 Business Days)

Order Subtotal (CAD)Cost (CAD)
$1.00 – $99.99$10
$100.00 – $299.99$15
$300.00 and aboveFREE